Help Center

Yes. During registration, you can choose email or phone number as your primary contact. Both methods work equally well. ffbd uses these details for account recovery and deposit/withdrawal confirmations, so keep them current.

Click "Forgot Password" on the Login page. Enter your registered email or phone number. ffbd will send a reset link or code. Click the link or enter the code on the reset page, then create a new password. Your account access restores immediately.

No. ffbd allows one account per person. If you create duplicate accounts, the second one will be flagged and closed during KYC verification. Use your main account for all activity to avoid losing funds or bonuses.

Most ffbd deposits arrive in 1 minute. If yours hasn't appeared after 5 minutes, check your bank or mobile app to confirm the payment sent. If it did but ffbd shows no deposit, contact Support with your transaction ID. They'll investigate and add the funds manually if needed.

No. Your deposit account must match the name on your ffbd registration. ffbd verifies this during KYC (Know Your Customer). Deposits from mismatched names will be flagged and may be reversed during withdrawal review.

ffbd allows deposits up to ৳500,000 per transaction. If you need to deposit more, make multiple payments. Your daily deposit total can reach ৳1,000,000. Contact Support if you need higher limits for large deposits.

ffbd accepts National ID Card (NID), Passport, or Driving Licence. Upload a clear photo or scan—both sides if it's a card. The name on your document must match your account registration exactly. Rejected uploads will show an error; resubmit a clearer image.

Most KYC reviews finish within 24 hours. If your documents are clear and match your account details, approval is faster (often same-day). If there's a mismatch or unclear image, ffbd Support will contact you with next steps. Resubmissions usually clear in a few hours.

Withdrawals normally take 30–32 minutes. If yours is longer, your bank or mobile wallet may be processing it. Check your bKash, Nagad, or bank app for the transaction. If 2 hours pass with no update, contact ffbd Support—they'll trace it and refund if needed.

No. Bonus funds must be wagered first. The wagering requirement is 12 times the bonus amount. Once you meet it, bonus money converts to real cash, and you can withdraw. Track your wagering progress in your Account menu under Bonuses.

The welcome bonus applies automatically after your first deposit. No code needed. Log in, go to Bonuses, and confirm acceptance. The bonus amount appears instantly in your bonus balance, separate from cash. You must wager it 12 times before withdrawal.

All games count, but slots contribute 100%, fishing games 100%, and live casino games 50%. Table games contribute 0%. Your wagering progress updates live in your Account menu. Once 12x is met, the bonus converts to withdrawable cash instantly.

VIP tiers are automatic based on monthly turnover (total amount wagered, not just deposits). VIP 1 starts at ৳0 turnover. VIP 2 needs ৳30,000/month, VIP 3 needs ৳140,000/month, and VIP 4 needs ৳620,000/month. Higher tiers give bigger cashback, daily limits, and birthday bonuses.

RTP (Return to Player) is the percentage of bets a game pays back over time. A 95% RTP slot means roughly ৳95 returns per ৳100 wagered (over thousands of spins). Higher RTP games are mathematically fairer long-term. ffbd displays RTP on each game—choose games that suit your preference.

Yes. Download the ffbd App (iOS/Android) or play via your mobile browser at ffbd.site. The mobile experience is identical to desktop. All games, deposits, and withdrawals work seamlessly on phone. The app is 28MB and requires Android 8.0 or higher.

ffbd uses bank-level SSL encryption to protect your data. Your password is hashed and never stored in plain text. Always use a strong, unique password. Enable 2-factor authentication if available. Never share your password or OTP code. If you suspect unauthorized access, change your password immediately and contact Support.