ffbd Privacy Policy

Who We Are

ffbd is an online gaming platform licensed to serve players in Bangladesh. We operate slots, fishing games, live casino, and sports betting through a transparent, player-first model. This Privacy Policy explains how ffbd collects and uses your information when you register, deposit, play, or interact with our platform.

We are committed to safeguarding your privacy and complying with data protection laws. Your trust is essential to us, and we treat your personal data with the highest care.

Data We Collect

ffbd collects information in several ways to deliver our service and comply with legal requirements:

Registration Information

When you create an ffbd account, we collect your full name, email address, phone number, date of birth, and country of residence. We also record your chosen username and password (encrypted). This data is mandatory to verify your identity and ensure you meet age and eligibility requirements.

Financial Information

For deposits and withdrawals, ffbd records transaction details: payment method (bKash, Nagad, Rocket, Upay, or Bank Transfer), amount, date, and time. We do not store full card numbers or complete bank details; payment processors handle sensitive financial data. Your betting history, account balance, and bonus status are also logged for compliance and player records.

Identity Verification (KYC)

Before your first withdrawal, ffbd requires Know Your Customer (KYC) documents. We collect images or scans of your National ID Card, Passport, or Driving Licence. This process typically completes within 24 hours. We use this data solely to verify your identity and prevent fraud, as required by gaming regulations.

Device & Behavioral Data

ffbd logs your IP address, device type (mobile or desktop), browser information, and approximate location (country/region level). We track gameplay patterns, session duration, and login timestamps. This helps us detect suspicious activity, prevent account takeover, and improve user experience. We do not track your physical location beyond country level.

Communication Records

If you contact ffbd support via live chat, email, or in-app messaging, we retain those conversations for quality assurance and dispute resolution. Any newsletters or promotional emails you opt into are logged with timestamps.

How We Use Your Data

Service Delivery

Your information powers the core ffbd experience: account access, game play, deposits, withdrawals, and customer support. We verify your identity to prevent fraud and ensure only authorized users access your account.

Regulatory Compliance

Gaming operators in Bangladesh must comply with anti-money laundering (AML) and know-your-customer (KYC) standards. ffbd uses your data to meet these legal obligations. We retain records for the periods specified by applicable regulations.

Bonus & Promotions

Your account activity determines eligibility for the 160% welcome bonus, daily cashback, reload offers, and VIP tier status. We track your deposits, wagering, and withdrawal history to apply bonuses accurately and enforce terms fairly.

Account Security & Fraud Prevention

ffbd monitors login patterns, unusual betting behavior, and transaction anomalies to protect your account. If we detect suspicious activity, we may restrict your account or contact you to verify. This protects you and the platform from fraud and money laundering.

Product Improvement

We analyze aggregated, anonymized gameplay data to improve game selection, app performance, and user interface. This helps us understand what games Bangladesh players prefer and where technical issues occur. Individual player identities are removed from this analysis.

Marketing (With Your Consent)

If you opt in, ffbd sends you emails and SMS about new games, special promotions, and feature updates. You can unsubscribe from these communications at any time through your account settings or by replying "STOP" to SMS messages.

Data Sharing & Third Parties

ffbd does not sell your personal data. However, we share information with trusted partners under strict data-protection agreements:

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners receive transaction details needed to process your deposits and withdrawals securely.
• Game Providers: Pragmatic Play, JILI, Spribe, KA Gaming, and Playtech receive anonymized gameplay data to verify RTP, prevent cheating, and improve games.
• Compliance & Legal: Bangladesh gaming authorities and law enforcement may request your data if required by court order or legal investigation.
• Customer Support Tools: Our live chat and email systems may store your messages on secure third-party platforms for ticket management.

Each third party must maintain confidentiality and use your data only for the purpose specified. We do not permit them to use your data for their own marketing.

Your Rights

Under data protection principles, you have the right to:

• Access: Request a complete copy of your personal data held by ffbd.
• Correction: Correct inaccurate or incomplete information in your account.
• Deletion: Request deletion of your data, subject to legal retention requirements (e.g., AML records must be kept for 5 years).
• Opt-Out: Unsubscribe from marketing communications or disable non-essential tracking.
• Portability: Request your data in a machine-readable format for transfer to another service.
• Objection: Object to certain data uses, such as profiling for marketing.

To exercise these rights, email [email protected] with your request and account details. We will respond within 14 days.

How Long We Keep Your Data

Data Type	Retention Period	Reason
Account profile (name, email, phone)	Until account closure + 2 years	Account management and fraud prevention
Financial records & transactions	5 years	AML/KYC compliance requirement
KYC documents (ID copies)	5 years	Regulatory requirement
Gameplay history & bets	3 years	Dispute resolution and audit
Support chat & emails	2 years	Customer service and legal protection
Device & login logs	90 days	Security and account access verification
Marketing preferences	Until withdrawal	Respecting your communication choices

After the retention period expires, we securely delete or anonymize your data. Data subject to legal holds may be retained longer if required by regulatory investigation.

Security Measures

ffbd employs industry-standard protections to safeguard your personal data:

• Encryption: All data in transit uses TLS 1.2+ encryption. Passwords are hashed with bcrypt, making them unrecoverable even if our database is breached.
• Access Control: Only authorized staff can access personal data, and access is logged and monitored.
• Firewalls & Intrusion Detection: Our servers run behind enterprise-grade firewalls with 24/7 intrusion monitoring.
• Regular Audits: We conduct quarterly security assessments and annual penetration testing.
• Secure Backups: Data backups are encrypted and stored in geographically separate locations.

While we maintain strong security, no system is 100% risk-free. We encourage you to use a strong, unique password and enable two-factor authentication (if available) to protect your account.

Cookies & Tracking

ffbd uses cookies and similar technologies to enhance your experience:

• Session Cookies: Required to keep you logged in and remember your preferences during play.
• Analytics Cookies: Track page views, click patterns, and game performance to help us improve the platform.
• Third-Party Cookies: Payment processors and support tools may place their own cookies for transaction security.

You can control cookies through your browser settings. Disabling cookies may limit your ability to use ffbd fully. We do not use cookies to track you across third-party websites.

When This Policy Changes

ffbd may update this Privacy Policy to reflect legal changes, platform updates, or operational improvements. We will notify you of material changes via email or an in-app banner at least 30 days before they take effect. Your continued use of ffbd after the change date means you accept the updated policy.

Contact Us

This Privacy Policy is effective as of January 2026 and applies to all ffbd players. Your privacy matters to us. If you have concerns about how your data is handled, we're here to help.