ffbd Terms & Conditions

1. Acceptance of These Terms

By creating an account on ffbd, depositing funds, or placing any bet on the platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, you must not use ffbd services.

These terms form a legally binding agreement between you and ffbd. They apply to all activity on ffbd.site, the ffbd mobile app (Android APK), and any affiliated promotional channel.

2. Account Eligibility

You must meet all of the following conditions before opening an ffbd account:

• You are at least 18 years old.
• You are a resident of Bangladesh or are physically located in a jurisdiction where online gaming is not prohibited.
• You are registering for yourself — not on behalf of another person or as a representative of a business entity.
• You are not an employee, contractor, or close family member of an employee of ffbd.
• You have not previously had an ffbd account closed for misconduct.

ffbd reserves the right to request identity documents at any time to verify these conditions. Providing false information will result in permanent account closure and forfeiture of any funds.

3. Account Rules & Security

One account per person

Each player may hold only one active account. Duplicate accounts — even under different phone numbers or email addresses — will be merged or closed, and bonus winnings from duplicate accounts will be voided.

Keeping your credentials safe

You are responsible for all activity that occurs under your login. Do not share your password, PIN, or bKash/Nagad reference numbers with anyone. If you suspect unauthorised access, contact our support team immediately at [email protected].

Accurate personal details

Your registered name must match the mobile banking account (bKash, Nagad, Rocket, or Upay) you use for deposits and withdrawals. Mismatched names will cause withdrawal delays and may require additional verification.

4. Deposits & Withdrawals

All transactions are processed in Bangladeshi Taka (৳).

Deposits made via Bank Transfer may take longer to reflect due to inter-bank processing. ffbd is not responsible for delays caused by your bank or mobile money operator.

Withdrawals will only be sent to the same payment method used for your most recent deposit. This is a security measure to prevent fraud.

5. Bonus & Promotion Terms

Welcome bonus

New players qualify for a 160% first-deposit bonus, up to a maximum of ৳6,000 in bonus funds. The bonus is credited automatically within minutes of your qualifying deposit clearing.

Wagering requirement

All bonus funds — including the welcome bonus, reload bonus, and any promotional credits — carry a wagering requirement of 12× the total of (deposit + bonus). For example: deposit ৳1,000, receive ৳1,600 bonus, total wager required = ৳2,600 × 12 = ৳31,200.

Reload bonus

A 29% reload bonus is available on subsequent deposits. The same 12× wagering requirement applies. Only one reload bonus can be active at a time.

Daily cashback

A 1.5% daily cashback is credited on net losses from the previous day. Cashback funds do not carry a wagering requirement and can be withdrawn after a single rollover.

Referral bonus

When you refer a friend who completes their first deposit, you receive ৳400. The referred player must remain active for at least 7 days before the bonus is confirmed.

General bonus rules

• Bonuses expire 7 days after they are credited unless otherwise stated.
• ffbd may cancel any bonus if it suspects abuse, coordinated betting, or exploitation of a software error.
• Bonuses cannot be transferred between accounts or converted to cash before wagering is complete.
• ffbd reserves the right to change, suspend, or discontinue any promotion with 48 hours' notice.

6. Game Play Rules

Each game on ffbd is governed by the rules set by its software provider — Pragmatic Play, JILI, Spribe, KA Gaming, or Playtech. In the event of a dispute about a game outcome, the provider's server log is the definitive record.

If a technical fault interrupts a round in progress, ffbd will credit the bet amount back to your account. We cannot guarantee the continuation of an interrupted session.

Minimum and maximum bet sizes vary by game. Check the in-game info panel before placing a bet. Bets placed above the stated maximum for a bonus-eligible game will not count toward wagering.

7. Prohibited Conduct

The following actions are strictly prohibited on ffbd and will result in immediate account suspension and forfeiture of all balances:

• Using automated software, bots, or scripts to place bets or interact with any part of the platform.
• Opening multiple accounts to claim the same bonus more than once.
• Colluding with other players to influence game outcomes.
• Using stolen, borrowed, or fraudulent payment credentials.
• Attempting to exploit bugs, glitches, or errors in games or the payment system.
• Engaging in money laundering or any activity that violates applicable law.
• Threatening, harassing, or abusing support staff or other users.

ffbd cooperates with payment processors and law enforcement agencies. Suspected fraud will be reported without prior notice to the account holder.

8. Limitation of Our Liability

ffbd provides the platform on an "as available" basis. We do not guarantee uninterrupted access or error-free operation. To the maximum extent permitted by applicable law, ffbd's total liability for any single claim is limited to the net deposits you made in the 30 days prior to the event giving rise to the claim.

We are not liable for indirect or consequential losses, including loss of profits or opportunity, arising from your use of the platform.

9. Account Suspension & Closure

ffbd may suspend or permanently close any account without prior notice if we detect a breach of these terms, suspected fraud, or if required by a legal or regulatory instruction.

If your account is closed for a breach, any pending withdrawals and remaining balance will be held pending investigation. If no breach is confirmed within 30 days, the balance will be returned via your registered payment method.

You may close your own account at any time by contacting [email protected]. Pending bets will be settled before the account is closed. Any active bonus will be cancelled on closure.

10. Privacy & Data

ffbd collects only the data necessary to operate your account: your name, phone number, email address, payment details, and transaction history. This data is used to process transactions, detect fraud, and comply with any applicable regulatory requirements.

We do not sell your data to third parties. For the full details of how we collect, store, and protect your information, please read the ffbd Privacy Policy.

11. Responsible Gaming Commitment

ffbd takes problem gambling seriously. If you feel that your gaming is becoming harmful, you can request a self-exclusion period — ranging from 24 hours to permanent — through our live chat or by emailing [email protected]. During a self-exclusion period, your account cannot be reopened by any means.

You can also set deposit limits, session time limits, or loss limits from your account settings at any time. These tools take effect immediately. Increasing a limit requires a 24-hour cooling-off period. For more information, visit our Responsible Gaming page.

12. Changes to These Terms

ffbd may update these Terms & Conditions at any time. When we do, we will update the "Last updated" date at the top of this page and notify active players via the email address on their account.

Continuing to use ffbd after a change notice constitutes acceptance of the updated terms. If you disagree with a change, you should stop using the platform and request account closure before the change takes effect.

13. How to Reach Us

If you have any questions about these Terms & Conditions, you can reach the ffbd team through the following channels:

• Live Chat: Available 24/7 on ffbd.site and in the ffbd app.
• Email: [email protected] — responses within 24 hours.

For billing disputes or account issues, include your registered phone number in your message so we can locate your account quickly.